IS THIS THE RIGHT SERVICE?
A focused option for this type of vehicle
Use this safety-focused guide for severe collision, storm or water damage that requires careful disclosure before assessment.
Best suited to
Severe collision damageFlood or storm affected vehiclesUnsafe or insurer-released vehiclesDetails to share
Water level or collision areaLeaks, sharp metal or electrical riskInsurer release statusSafe viewing and access pointVehicles covered
How this service works
- 1Keep the area safe
Do not start a flood-affected car or approach a vehicle that presents an immediate hazard.
- 2Document remotely
Where safe, provide wide and close photographs plus the insurer or recovery status.
- 3Confirm a safe plan
Collection is considered only after hazards, ownership and access are understood.
Do not start a flood-affected vehicle or approach an unsafe accident vehicle. Submit photographs and location details so collection can be considered appropriately.
Prepare ownership details
Have valid identification and evidence that you are entitled to sell the vehicle.
Explain pickup access
Include gates, clearance, surface, wheel and steering information.
Questions about this service
Can I submit an insurance write-off?+
Yes, once you are legally entitled to sell it and any insurer or finance interest has been resolved.
What if the vehicle is unsafe to approach?+
Keep clear and disclose the hazard. Emergency or roadside danger should be handled by the appropriate emergency or road authority first.